Effective Date: 2nd July 2025
The 11:11 Clinic, Aesthetics and Skin Specialist
Room 7, The Beauty Rooms, 22 Victoria St S, Freshney Place, Grimsby DN31 1DG, United Kingdom

1. Introduction
This Privacy and Cookie Policy explains how The 11:11 Clinic (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or services. We are committed to respecting your privacy and complying with data protection laws in the UK, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect
We may collect and process the following types of personal data:

• Identity Data: Name, date of birth, gender.

• Contact Data: Email address, telephone number, postal address.

• Health & Medical Information: Any relevant details necessary for treatment, with your consent.

• Transaction Data: Details of payments and appointments.

• Technical Data: IP address, browser type, location, and cookies (see Section 5).

• Marketing Preferences: Your consent to receive communications.
   

3. How We Use Your Information
We use your personal data to:

• Schedule and manage appointments.

• Provide treatment and health consultations.

• Process payments and send receipts.

• Respond to your queries and feedback.

• Comply with legal obligations and regulatory requirements.

• Send marketing communications (with your explicit consent).
   

4. Legal Basis for Processing
We process your personal data based on:

• Consent: When you agree to marketing or provide sensitive health data.

• Contractual necessity: To provide treatments or services you've requested.

• Legal obligations: For recordkeeping and compliance.

• Legitimate interests: To operate and improve our business.
   

5. Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us improve your experience and analyse site traffic.
Types of Cookies We Use:

• Strictly Necessary Cookies – Required for the website to function properly.

• Performance Cookies – Help us analyse how visitors use our site (e.g., Google Analytics).

• Functionality Cookies – Remember your preferences (like region or login).

• Marketing Cookies – Track your browsing activity to show relevant ads (used only with consent).
   

Managing Cookies:
You can manage or disable cookies via your browser settings or through our cookie consent banner when visiting the website. Disabling some cookies may impact your experience.
6. Data Sharing and Transfers
We do not sell your personal data. We may share your information with:

• Medical or skincare professionals (with your consent).

• Service providers such as booking platforms, email providers, or payment processors.

• Regulatory or legal authorities if required.

We ensure all third parties respect your data and comply with relevant data protection laws.